Troubleshooting/FAQ
Troubleshooting & FAQ
Troubleshooting - "Transaction Failed" Errors
Possible Causes:
Insufficient gas limit
Vault is locked
Asset not whitelisted
Insufficient balance
Solutions:
Check vault lock status
Verify asset whitelist status
Increase gas limit
Ensure sufficient token balance/approval
Troubleshooting - "Not Authorized" Errors
Possible Causes:
Not the vault owner
Not a guardian for this action
Insufficient guardian approvals
Solutions:
Verify you own the vault NFT
Check guardian status
Wait for more guardian approvals
Troubleshooting - Pending Request Not Authorizing
Possible Causes:
Insufficient guardian approvals
Request was cancelled
Technical issues
Solutions:
Check approval count vs. threshold
Verify request status
Contact guardians to approve
Getting Help
Documentation: Review this guide and technical specs
Community: Join Discord/Telegram for support
Support Team: Contact official support channels
Emergency: Use emergency withdrawal functions if needed
FAQ
General Questions
Q: What happens if I lose my wallet? A: Use the recovery process with your guardians to regain access to your vault. (Learn More)
Q: Can I send NFTs to my vault? A: Yes, you can deposit/withdraw NFTs at any time (requires current guardian approval). (Learn More)
Q: I deposited ERC20 Tokens to my vault and I cant see them? A: If an ERC-20 token you sent to your vault is not appearing, it may not be included in our token whitelist. Click the link to learn how to withdraw these tokens using the Emergency Withdraw function. (Learn More)
Q: Are there fees for using the vault? A: Only Ethereum gas fees for transactions. No additional platform fees.
Technical Questions
Q: What token standards are supported? A: ERC20, ERC721, ERC1155, and native ETH.
Q: Can I use the same guardian for multiple vaults? A: Yes, guardians can protect multiple vaults.
Q: How long do guardian approvals take? A: Depends on guardian responsiveness. Execution is automatic once threshold is met.
Q: Can I cancel a pending request? A: Yes, vault owners and guardians can cancel pending requests.
Security Questions
Q: What if my guardians collude against me? A: Choose independent, trustworthy guardians. Use higher thresholds to reduce collusion risk.
Q: Can guardians steal my assets? A: Guardians cannot directly access assets - they can only approve your requests or initiate recovery.
Q: What happens if the smart contract is hacked? A: The system uses battle-tested OpenZeppelin contracts and has been audited. Emergency withdrawals provide additional protection.
Q: Can I upgrade my vault? A: The admin contracts are upgradeable, but individual vaults are immutable for security.
This user guide provides comprehensive instructions for using the Global Gold Vault system safely and effectively. Always prioritize security and follow best practices when managing your digital assets.
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